We're here to help.
Got a question? These are the ones we get the most. If you don't find an answer to yours, please contact us and we'll be happy to help.
Do you ship outside North America?
No. We currently do not ship worldwide. However, we have shipped outside Canada and the United States on occasion and are happy to provide you with a quote.
How long will my order take?
Please allow us 2-4 business days (excluding weekends and holidays) to process, print, frame and package your order. Shipping times vary depending on your location. We ship using expedited services that typically take between 1-7 business days to reach their destination.
Do you do custom orders?
We sure do! Most people ask to resize a print or try a different colour. We do that for no extra charge. We also do commission pieces. If you'd like something created especially for you or for someone as a gift, contact us with the details, and we'll get back to you with a quote. Learn more about custom orders.
Do you print on canvas?
Yes, but only as a custom order. Contact us for pricing.
I want my print in a different size. Can you do that?
You bet. That's a custom order too. Contact us with your sizing, and we'll get you a price.
How long will my prints last?
A long, long time. Our giclée prints (pronounced ‘zhee-clay’) are crafted using techniques and materials that meet museum conservation standards. To achieve this, we use inks and papers that will last at least 200 years. In other words, your ManMade Art pieces will outlast you, your grandkids and possibly theirs too. Learn more about the quality of your print.
Are my prints waterproof?
Sort of. Our prints are resistant but not impervious to water damage. If you spill water on them, lightly dab (do not rub) the area with a soft, absorbent, microfibre cloth. If the water sits for any length of time, it can leave a permanent mark. Unfortunately, dark or coloured liquids like coffee or soft drinks will immediately and permanently stain the surface.
Do you use glass or acrylic glazing in your frames?
We use both. Depending on the size of your chosen frames, we may substitute the glass with acrylic glazing (commonly called Plexiglass). Acrylic has the same optical clarity as glass. We often use it for larger items to ensure your order arrives safe and unbroken. Unlike big box store frames with thin acrylic glazing, our heavy, 2mm thick material equals thickness of standard glass.
Can I clean the acrylic glazing on my framed art?
Yes. Use a microfibre cloth to gently dust or clean the glazing. Do not use paper towels as they will scratch the surface. Do not use Windex or any other chemical glass cleaners that are not designed for acrylic. They will leave a film. If you need to remove dirt or clean the surface, use a microfibre cloth dampened with clean water. For stubborn stains, a little bit of rubbing alcohol on the cloth will help clean the surface without marring the finish.
Will my framed art be sealed with a dust jacket?
Yes. We seal all our framed pieces with a Tyvek dust jacket to prevent particles or little critters like insects from getting behind the glazing. Tyvek is a strong, breathable, synthetic material that is not affected by humidity. Unlike paper, it will neither stain or leave a halo on your walls over time.
Do you offer refunds?
Yes, of course, we're friendly people. We ask you to cancel in writing (by email) within 24 hours of placing your order. If you're unhappy with your order when you receive it, we also want to make things right. We'll replace any damaged items. Or if we can't make you happy, we'll give you a full refund. Read more about our Refund Policy.
My order arrived damaged. What do I do?
Fortunately, this is a very infrequent occurrence, but if it has happened to you, we are genuinely sorry. Sadly, the shipping and handling process is often rough and beyond our control. We use packaging that is custom made for our products and designed to protect your order in transit as much as possible. In the unlikely event your order does arrive damaged, we will replace it and quickly reship at our expense. Please send photos of the damaged item and packaging to start the replacement process.
I've given you my credit information. Is it secure?
You have my email address. Will you sell or give it away?