We're here to help.
Got a question? These are the ones we get the most. If you don't find an answer to yours, please contact us and we'll be happy to help.
Do you ship outside North America?
No. We currently do not ship worldwide. However, we have shipped outside Canada and the United States on occasion and are happy to provide you with a quote.
How long will my order take?
Please allow us 2-4 business days (excluding weekends and holidays) to process, print, frame and package your order. Shipping times vary depending on your location. We ship using expedited services that typically take between 1-7 business days to reach their destination.
Do you do custom orders?
We sure do! Most people ask to resize a print or try a different colour. We do that for no extra charge. We also do commission pieces. If you'd like something created especially for you or for someone as a gift, contact us with the details, and we'll get back to you with a quote. Learn more about custom orders.
Do you print on canvas?
Yes, but only as a custom order. Contact us for pricing.
I want my print in a different size. Can you do that?
You bet. That's a custom order too. Contact us with your sizing, and we'll get you a price.
How long will my print last?
A long time. It will outlast you, your grandkids and possibly theirs too. We print using museum-quality inks and papers, meaning your print will last at least 200 years. Learn more about the quality of your print.
Is my print waterproof?
Yes and no. Our prints are durable but not impervious to water damage. If you spill water on your print, quickly dab it with a soft cloth. If it sits for any length of time, it can leave a mark. Unfortunately, coffee or any other coloured liquid will immediately stain the surface.
Do you use glass or acrylic glazing in your frames?
We use both. Depending on your chosen frame sizes, we may substitute acrylic glazing (Plexiglass) for glass. Acrylic has the same optical clarity as glass, but we may use it for larger items to ensure your order arrives safe and intact. Unlike big box stores, we only use heavy, 2mm acrylic equal in thickness to standard glass. If your order includes multiple framed pieces, we match the glazing on each item.
Can I clean the acrylic glazing on my framed art?
Yes. Use a microfibre cloth to gently dust or clean the glazing. Do not use paper towels as they can scratch the surface. Also, do not use Windex or any other chemical glass cleaner. They will leave a film. You can use cleaners specifically designed for clear acrylic (Plexiglass).
Do you offer refunds?
Yes, of course, we're friendly people. We ask you to cancel in writing (by email) within 24 hours of placing your order. If you're unhappy with your order when you receive it, we also want to make things right. We'll replace any damaged items. Or if we can't make you happy, we'll give you a full refund. Read more about our Refund Policy.
My order arrived damaged. What do I do?
Fortunately, this is a very infrequent occurrence, but if it has happened to you, we are genuinely sorry. We take great care packaging your orders because the shipping process can be a rough one. If your order arrives damaged in transit, we will replace it and reship at our expense. Please note, we require photos of the damaged item and packaging to complete the replacement process.
I've given you my credit information. Is it secure?
You have my email address. Will you sell or give it away?