We're here to help.
Got a question? These are the ones we get the most. If you don't find an answer to yours, please contact us and we'll be happy to help.
Do you ship outside North America?
No. We currently do not ship worldwide. However, we have shipped outside Canada and the United States on occasion and are happy to provide you with a quote.
How long will my order take?
Please allow us 2-4 business days (excluding weekends and holidays) to process, print, frame and package your order. Shipping times vary depending on your location. We ship using expedited services that typically take between 1-7 business days to reach their destination.
Do you do custom orders?
We sure do! Most people ask to resize a print of try a different colour. We do that for no extra charge. We also do commissioned pieces. If you'd like something created especially for you or for someone as a gift, contact us with the details and we'll get back to you with a quote. Learn more about custom orders.
Do you print on canvas?
Yes, but only as a custom order. Contact us for pricing.
I want my print in a different size. Can you do that?
You bet. That's a custom order too. Contact us with your sizing and we'll get you a price.
How long will my print last?
A long time. In fact, it will outlast you, your grandkids and possibly theirs too. We print using museum-quality inks and papers meaning your print will last at least 200 years. Learn more about the quality of your print.
Is my print waterproof?
Yes and no. Our prints are durable, but not impervious to water damage. If you spill water on your print, quickly dab it up with a soft cloth. If it sits for any length of time it can leave a mark. Unfortunately coffee or any other coloured liquid will immediately stain the surface.
Can I clean the acrylic glazing on my framed art?
Yes. Use a microfibre cloth to gently dust or clean the glazing. Do not use paper towels as they can scratch the surface. Also do not use Windex or any other chemical glass cleaner. They will leave a film. You can use cleaners specifically designed for clear acrylic (Plexiglass).
Do you offer refunds?
Yes, of course, we're nice people. We ask you to cancel any orders in writing (by email) within 24 hours of it being placed. If you're unhappy with your order when you receive it, we also want to make things right. We'll replace any damaged items. Or if we can't make you happy, we'll give you a full refund. Read more about our Refund Policy.
I've given you my credit information. Is it secure?
You have my email address. Will you sell or give it away?